Toyota, Nissan warn Japanese buyers about made-in-America quality issues


Toyota and Nissan have begun selling a trio of American-made models in Japan, but the promotional material for all three models warn customers about potential quality and quality-of-life issues.

The Nissan Murano, and Toyota Tundra and Highlander are now available to Japanese buyers, but unlike earlier imports from North America, none of these cars were originally designed to be sold in Japan and don’t fully adhere to local regulations.

While they don’t comply with all Japanese safety standards, they are allowed into the country as part of a tariff agreement made between the US and Japan in late 2025. In addition to capping tariffs on cars and other products exported from Japan at 15 per cent, Japan agreed to let US-made vehicles onto the local market with minimal changes.

These changes include recalibrating headlights, installing amber rear turn signals, metric instrumentation, and installing emergency flares and load labels.

Nissan Murano
Nissan Murano
 

All of these details are listed on the web pages for the Murano, Tundra and Highlander. Additionally, the websites also point out some quality issues that customers of domestic brands may find unusual. 

According to Toyota: “The paint finish of this product is designed for overseas markets. You may notice the following conditions, but these do not affect the function or performance, so please use with confidence.”

Among the issues Toyota points out are thin paint, uneven colour, polishing marks, and bulging. Nissan also warns potential customers about dust in the paint, uneven panel gaps and misaligned trim.

On top of this, some features have been removed, such as the Murano’s panic alarm and remote engine starter. While other features, such as in-car TV reception, AM/FM radio, HDMI input, emergency calls, road sign recognition, and remote connectivity services, are either not available or do not work in Japan. 

Text on the infotainment and instrumentation screens can only be set to English, Spanish or French. To access navigation and media in Japanese, owners must connect their phone and use either Android Auto or Apple CarPlay.

Toyota Highlander, aka Kluger
Toyota Highlander, aka Kluger